Booking and accommodation terms
Booking and service provider
Vincere Simul d.o.o., Put Makra 87, 21300 Makarska, OIB 47275728598, ID HR-AB-21-060280290, operates under the name GOTOADRIA - HOLIDAY HOMES. The agency acts as an intermediary in the name and on behalf of the accommodation provider, who supplies the accommodation and is identified in the booking confirmation.
Travel agency manager and sole management board member: Ivan Perkušić. Registry: Commercial Court in Split. MBS: 060280290.
Share capital: EUR 2,654.46, fully paid up. Bank: Zagrebačka banka d.d., Zagreb. IBAN: HR1623600001102416625.
An enquiry or selection of accommodation from an offer does not constitute a confirmed booking. The agency checks availability and provides the price and payment and cancellation terms. The confirmation specifies the selected unit, dates, guests and agreed services.
Prices and payment
Prices are stated in euros. The standard payment is an advance payment of 30% of the accommodation price, with the balance payable in cash on arrival as specified in the confirmation. The available payment method and payment details are stated in the offer before the booking is accepted.
Whether bed linen, towels, final cleaning and tourist tax are included is specified in the unit details and offer. Charges for pets are calculated per pet per night, and parking charges per vehicle per day; these extras are paid in full on arrival. The offer clearly states whether parking is free or chargeable and specifies any charge. Guests must be informed of additional costs before accepting the booking.
For certain properties, such as villas, different payment methods and deadlines may be agreed, including payment of the balance so that the full accommodation price is paid no later than seven days before arrival. The special payment schedule, amounts and specific due dates must be clearly stated in the offer before the guest accepts the booking and repeated in the confirmation. For bookings made less than seven days before arrival, the deadline for full payment is expressly stated in the offer before acceptance. Unless special terms are stated and accepted, the standard 30% advance payment and balance on arrival apply. Subsequent changes to deadlines require the guest’s express agreement.
Accommodation and parking information
The facilities and terms stated in the accepted offer and confirmation apply. Photographs and descriptions must correspond to the accommodation offered. Free or public parking does not in itself mean a reserved, guarded or covered space. Restrictions are stated in the unit details. Accessibility for people with reduced mobility must be checked for the specific property before booking.
Guest obligations
The guest provides accurate information about all guests, including children, and complies with the confirmed capacity, arrival and departure times and house rules. Pets must be declared and agreed before arrival. Changes to guest numbers, dates or the unit require verification and written confirmation. Late arrival must be reported to the accommodation provider or agency.
The guest must use the accommodation and equipment with care and report defects and damage. Liability for damage is determined according to the circumstances and applicable law.
Changes, cancellation and refunds
Free cancellation applies to all accommodation units, including villas, if the request is received at least 30 days before the arrival date. The advance payment is then refunded in full without a cancellation charge. If the request is received less than 30 days before arrival, the advance payment of 30% of the agreed accommodation price is retained.
Cancellation or change requests must be sent to [email protected] with the booking reference. Receipt of the request, rather than the agency’s reply date, determines whether the cancellation deadline has been met. The agency acknowledges receipt and provides a calculation. The recipient of the payment makes the refund within 14 days of receiving a valid cancellation request that entitles the guest to a refund. Bookings through other portals are subject to the terms accepted when booking.
The general statutory 14-day right to withdraw from a distance contract does not apply to accommodation booked for a specific date or period. The free cancellation described above is a contractual benefit and does not exclude other statutory rights.
A different payment schedule does not change the cancellation rules. If the guest has prepaid more than 30% and cancels less than 30 days before arrival, 30% of the agreed accommodation price is retained and the remaining prepaid amount is refunded within 14 days of receipt of a valid cancellation request.
Inability to provide accommodation
If the agreed accommodation cannot be provided, the agency informs the guest without delay. The guest is entitled to a refund for the service not provided. Substitute accommodation or a price increase requires the guest’s consent. Refunds and other rights are determined by the accepted terms and mandatory law; rights to compensation are not excluded in advance in their entirety.
Complaints
Guests are encouraged to report defects immediately to the accommodation provider and agency so they can be remedied. Written complaints may be sent to [email protected] or by post to Vincere Simul d.o.o., Put Makra 87, 21300 Makarska. Receipt is acknowledged without delay and a response is provided within 15 days. A discounted or last-minute price does not remove the right to complain. Guests remain free to contact the competent authorities.
Insurance and personal data
Travel and cancellation insurance are not included unless expressly agreed otherwise. The insurer’s policy determines the scope of cover.
Personal data are processed for enquiries, bookings, performance of services and legal obligations. Acceptance of accommodation terms is not automatic consent to promotional messages. Data are not used for promotional messages without an appropriate legal basis.
Excursions by external organisers
Excursions displayed on the portal are organised and operated by external organisers or service providers. Vincere Simul d.o.o., trading as GOTOADRIA - HOLIDAY HOMES, is neither the organiser nor the operator of these excursions, but acts as an intermediary in their sale and booking within the authority agreed with the organiser.
Before accepting an excursion booking, the guest receives the organiser’s details, itinerary, price, included services and applicable payment, cancellation, rescheduling and refund terms. The accommodation payment and cancellation rules in this document do not automatically apply to excursions.
The organiser or service provider is responsible for organising and performing the excursion in accordance with the agreed terms and applicable law. The agency is responsible for properly carrying out its intermediary duties, including informing the guest and handling the booking and payment within its assumed obligations. This provision does not exclude or limit liability that cannot legally be excluded or limited.
Version of the terms
The terms supplied to the guest before accepting the booking apply to that booking. Subsequent amendments do not alter existing bookings without an appropriate legal basis or agreement.